Ideal Living Support Agent

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Activity overview

Latest activity by Ideal Living Support Agent
  • Ideal Living Support Agent created an article,

    Air sensor always RED / not working

          AirDoctor is always filtering the air when it is turned on, even when the light is blue. The light will change color as the air quality changes from Blue -> Orange -> to Red.    If you run Ai...

  • Ideal Living Support Agent created an article,

    Air sensor always BLUE or sensor not working

      AirDoctor is always filtering the air when it is turned on, even when the light is blue. The light will change color as the air quality changes from Blue -> Orange -> to Red.    If you run AirDoc...

  • Ideal Living Support Agent created an article,

    Why do filters need to be replaced in pairs in the AD5000?

    Filters become saturated with contaminants under regular use, which is why we recommend filters be replaced in pairs. If the filters are replaced on one side only, the airflow coming into the unit ...

  • Ideal Living Support Agent created an article,

    What contaminants do the filters remove?

    AirDoctor’s medical-grade H13 Ultra HEPA Filter is independently tested to remove 100% of particles as small as 0.003 microns in size. Additionally, the high-quality carbon filter is very effective...

  • Ideal Living Support Agent created an article,

    Do filters remove odors?

    AirDoctor's activated carbon filter will remove odors in the air, but it will not stop the source of the odors from releasing them. If odors have been absorbed by carpeting, furniture, curtains, et...

  • Ideal Living Support Agent created an article,

    Where can I order filter replacements?

    You can purchase replacement filters on our website store.airdoctorpro.com or you can order through our customer care line at 1 800-221-2515 where one of our representatives will gladly place the o...

  • Ideal Living Support Agent created an article,

    Are AirDoctor filters recyclable?

    You are welcome to try and recycle the filters, but in our experience, the recycling places will not take them. The reason is that all of the toxic debris leftovers from the air are captured by the...

  • Ideal Living Support Agent created an article,

    How do I reset the filter replacement light on my unit?

    AD1000: To reset your Change Filter alert press and hold the Ion and Dim buttons for 5 seconds until the alert light(s) turns off.   AD3000 and AD5000: To reset your Change Filter alert press and...

  • Ideal Living Support Agent created an article,

    How do I clean the AD5000 pre-filter?

    Make sure the unit is turned off and unplugged. With the front of the unit facing forward, pull the filter cover towards you from the top and remove the cover completely. Remove reusable Pre-Filte...

  • Ideal Living Support Agent created an article,

    How do I clean the AD3000 pre-filter?

      Make sure the unit is turned off and unplugged. With the front of the unit facing forward, pull the lid towards you at the upper end as shown and remove the front cover. Gently remove the reusa...