Ideal Living Support Agent

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  • Can I clean my Pre-Filter?

    Yes! In fact, cleaning your Pre-Filter regularly can help extend the life of your filters until your next filter change. We recommend giving your Pre-Filter a quick going over with a vacuum hose or...

  • How do I clean the AD5000 pre-filter?

    Make sure the unit is turned off and unplugged. With the front of the unit facing forward, pull the filter cover towards you from the top and remove the cover completely. Remove reusable Pre-Filte...

  • How do I clean the AD3000 pre-filter?

      Make sure the unit is turned off and unplugged. With the front of the unit facing forward, pull the lid towards you at the upper end as shown and remove the front cover. Vacuum your pre-filter ...

  • Can I wash my filters?

      It is important that you never wash your UltraHEPA or Carbon/VOC Filters. Doing so will damage your filters, making them unusable.    Can I wash my Pre-Filter? Your Pre-Filter was designed to be ...

  • Air sensor always RED / not working

          AirDoctor is always filtering the air when it is turned on, even when the light is blue. The light will change color as the air quality changes from Blue -> Orange -> to Red.    If you run Ai...

  • Air sensor always BLUE or sensor not working

      AirDoctor is always filtering the air when it is turned on, even when the light is blue. The light will change color as the air quality changes from Blue -> Orange -> to Red.    If you run AirDoc...

  • What the CADR for AirDoctor?

      CADR stands for Clean Air Delivery Rate, and it is a standardized system for reporting the effectiveness of a particular air purifier in removing contaminants from the air within a specific perio...

  • Does AirDoctor have Energy Star Certification?

        Yes, AirDoctor 3000 and AirDoctor 5000 models are Energy Star Certifed.  AirDoctor still costs about $30-40 in electricity per year, depending on the cost of electricity in your area, running o...

  • What is AirDoctor's warranty?

      All AirDoctor Purifiers come with a no-risk, 30-day Breathe Easy Money Back Guarantee, less S&P.   AirDoctor (AD3000) Purifier AD3000 comes with a One-Year Limited Warranty. Filters are consumabl...

  • What contaminants do the filters remove?

    AirDoctor’s medical-grade H13 Ultra HEPA Filter is independently tested to remove 100% of particles as small as 0.003 microns in size. Additionally, the high-quality carbon filter is very effective...